Alladin99 Privacy Policy – Malaysian Player Data Protection

Welcome to the Privacy Policy page Alladin99. We understand that your trust is not something to be taken lightly. When you register an account and play on our platform, you are entrusting us with your personal information — and we take that responsibility very seriously.

This Privacy Policy clearly explains how Alladin99 collects, uses, stores, and protects your personal information. It also explains the rights you have over that data and how to exercise them. This document forms part of the overall agreement between you and Alladin99, together with Terms & Conditions and the Responsible Gaming ours.

By accessing or using the platform Alladin99, you agree to the collection and use of information as described in this policy. If you disagree with any part of this privacy policy, please contact us or discontinue use of the platform.

Alladin99 only collects information that is strictly necessary to operate our services. The information collected falls into two main categories:

Information you provide directly:

• The username and password you create during registration
• An active Malaysian phone number for account verification
• Full name as shown on your identification document (collected during identity verification)
• MyKad number or equivalent identification document when required for account verification or withdrawals
• Payment method details you provide — account holder name for Touch 'n Go, GrabPay, DuitNow, FPX accounts (Maybank2u, CIMB Clicks), Boost, or ShopeePay
• Any information you provide when contacting our customer support

Automatically collected information:

• The IP address of your device when accessing the platform
• Device type and web browser used
• Date, time, and duration of each login session
• Gaming activity history including bets placed, winnings, and bonus usage
• Deposit and withdrawal transaction history
• Cookie and tracking technology data related to platform usage (see Section 6)

Alladin99 does not collect sensitive information such as biometric data, health information, or religious information unless required by specific legal obligations.

Every piece of information that Alladin99 we collect has a clear and legitimate purpose. We use your personal data only for the following purposes:

• Account management: Creating and managing your account, processing logins, and ensuring account security.
• Identity verification: Verifying age eligibility (18 years and above) and your identity as required by platform policy and compliance obligations.
• Transaction processing: Processing deposits via Touch 'n Go, GrabPay, DuitNow, FPX, Boost and ShopeePay, as well as processing withdrawals to payment methods registered under your name.
• Customer support: Responding to enquiries, resolving technical issues, and providing account-related assistance.
• Fraud prevention: Identifying and preventing fraudulent activity, money laundering, and platform abuse.
• Platform improvement: Analysing usage patterns in aggregate (not individually) to improve user experience and services Alladin99.
• Legal compliance: To comply with applicable laws, regulations, or court orders.
• Service communications: Sending important notices related to your account, changes to terms, or security information.

Alladin99 does not use your personal data for third-party marketing purposes or commercial profiling without your explicit consent.

Alladin99 invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we have in place include:

• SSL 256-bit Encryption: All data transmitted between your browser or app and the Alladin99 encrypted using Transport Layer Security (TLS) with a 256-bit key – the same standard used by financial institutions and banks in Malaysia.
• Secure password storage: Account passwords are never stored in plain text. We use strong hashing algorithms with salt to keep your password secure, even in unforeseen circumstances.
• Internal access controls: Only staff Alladin99 with a legitimate business need are permitted to access player personal data, and all access is logged and monitored.
• 24-hour security monitoring: Our security team continuously monitors systems to detect and respond to any threats or suspicious activity.
• Regular security audits: Platform Alladin99 undergoes regular third-party security audits to identify and address potential vulnerabilities.
• Financial data segregation: Financial details related to your payment method are processed through certified payment gateways and are not stored directly in our systems Alladin99.

Alladin99 does not sell, rent, or disclose your personal information to third parties for their own marketing or commercial purposes. However, there are limited situations where we may need to share data with certain parties:

• Accountable service providers: We work with service providers who help operate the platform — including payment processing and technical support. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by Alladin99.
• Legal requirements: Alladin99 may disclose personal information when required to do so by Malaysian law, court order, or direction from a competent authority.
• Fraud prevention: In cases involving investigations into fraud or money laundering, Alladin99 may cooperate with the relevant authorities and provide the necessary information.
• Protection of vital interests: In situations involving a serious threat to someone's safety, we may share the necessary information to address that situation.

In all of the above situations, Alladin99 will only disclose the minimum information strictly necessary and nothing beyond that. We will not disclose your data to any international entity that does not maintain data protection standards equivalent to those in Malaysia.

Alladin99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as maintaining your login session and remembering your language preference. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information on how you use the platform – pages visited, time spent, and any errors encountered. This data helps us improve platform performance. All such data is collected anonymously.
• Functional cookies: Remembering your preferences and settings such as your chosen language and display settings to deliver a more personalised experience.

You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform Alladin99. For guidance on how to manage cookies in your browser, refer to your browser's help documentation.

Alladin99 retains your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

• Active account data: Retained for as long as your account remains active at Alladin99. This data is required to manage your account and provide services to you.
• Transaction records: Retained for a minimum of 7 years from the date of the transaction, as required by Malaysian financial regulations and laws governing financial records.
• Security logs: Activity and access logs are retained for as long as required for audit and security purposes, typically between 1 and 3 years.
• Support communication data: Customer support interaction records are retained for 2 years after an issue is resolved.
• Data after account closure: Upon account closure, data no longer required for legal or operational purposes will be deleted within 90 days. Data that must be retained for legal compliance will be kept for the required period and then securely deleted.

When data is no longer needed, Alladin99 using secure deletion methods to ensure data cannot be recovered.

As a player Alladin99 and as an individual protected under Malaysia's privacy laws, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact our customer support team Alladin99 via live chat on the platform or by email at support@alladin99.best. Include your account username and a brief description of your request. We will respond within 14 business days.

Alladin99 is a platform intended solely for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

Should we discover that we have received information from someone under the age of 18, the account in question will be closed immediately and all associated information will be deleted from our systems as soon as possible.

Parents and guardians who believe their child has registered an account at Alladin99 without authorisation should contact us immediately at support@alladin99.best for prompt action. We take this matter seriously and will respond swiftly.

Platform Alladin99 integrates third-party services essential to our operations, primarily payment gateways for processing transactions via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay. Each of these payment gateways operates under its own privacy policy governing how it handles data shared during transaction processing.

Alladin99 is not responsible for the privacy practices of these third-party services. We encourage you to read the privacy policy of whichever payment provider you use to understand how your data is handled on their end.

It is important to note that Alladin99 does not store your full payment account details. Information shared with payment gateways is limited to what is necessary to complete the requested transaction.

Alladin99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the addition of new services. Any material changes to how we handle your personal data will be communicated to you via:

• A clear notice is displayed on the platform's main page Alladin99
• A pop-up notification the next time you log in after changes have been made
• Email notification to your registered email address (where applicable)

Notification will be given at least 7 days before any changes take effect, except where immediate changes are required for urgent security or legal compliance reasons. Continued use of the platform Alladin99 after the effective date of those changes will be considered your acceptance of the updated policy.

The date this Privacy Policy was last updated is always displayed at the top of this page. We recommend checking this page periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or requests regarding the Privacy Policy Alladin99 or how we handle your personal data, we are here to listen and help. You may reach us through the following channels:

• Live Chat: The fastest way — open the platform Alladin99 and click the live chat icon to connect with our support agents who chat in Bahasa Melayu, 24 hours a day, 7 days a week.
• Email: Send your privacy enquiry to support@alladin99.best. Please include your account username and a clear description of your enquiry or request. We will respond within 14 business days.

For formal requests relating to data rights (access, correction, deletion), we may need to verify your identity before processing the request, in order to protect the security of your account. This verification step is standard practice to ensure that no unauthorised party can access or alter your data without your consent.

This Privacy Policy was last updated on 1 January 2026. We appreciate the trust you have placed in Alladin99 and our commitment is to always protect your privacy to the best of our ability.